shipping & return policy

Artwork in this shop is pulled by hand — inked, printed, and finished one at a time. Buyers should be aware that the colors, textures, marks and alignment of linoprinting varies from print to print due to the handmade nature of the craft. Because of that, a few terms vary by what you're buying. Here's the breakdown:

Linoprints:

All Sales Final

(Contact me if you have damages to your artwork)

Napkins:

14 days - Unused, in original packaging. See instructions below

The Good Send:

All Sales Final

(Cancel subsequent renewals anytime)

Tote Bags:

14 days, unused and with no stains. See instructions below

Greeting Cards:

14 days, original packaging. See instructions below

Bandanas

14 days, unused, in original packaging. See instructions below

Linoprints:

Each print is an individual pull from a hand-carved linocut or block, so no two are ever perfectly identical — slight variations in inking, registration, or paper tooth are part of the medium, not a defect. If a print arrives damaged in transit, or course contact me and I will make things right.

Commissioned pieces and prints carved to a custom specification are final sale — the labor goes into the carving before the piece ever reaches you, so these can't be resold.

Fabric Block Prints (Bandanas, Napkins, Tote Bags)

These are made to be used so we will accept returns only on unused items: 14 days from delivery. Items must be unwashed, with any tags or wrapping still attached. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Because ink is hand-stamped rather than machine-printed, expect minor variation in placement and saturation from piece to piece — extra ink marks are a sign of handicraft, not a flaw.

Personalized goods are final sale.

The Good Send - Linoprint snail mail club

The Good Send is a quarterly subscription, not a single purchase, so it works a little differently than the shop:

Cancel anytime. Cancellations take effect at the end of your current billing cycle — you'll receive any Send already in production, but won't be charged for the next one. Email [your contact email] to cancel; this is handled by hand, not an automated toggle.
Refunds: if you cancel before a quarter's Send has shipped, that portion is refunded or credited. Once a Send has shipped, it's final — the block is carved, the ink is down, and the piece is on its way to you.
Gift subscriptions follow the same terms, refundable up to the point the first Send ships.

Damaged or Incorrect Items

If anything arrives damaged, misprinted in error, or isn't what you ordered, contact us within 7 days of delivery with a photo. We'll replace it or refund it in full — no return shipping required on our end.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at joanpbogart@gmail.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

How to Start a Return

Email joanpbogart (at) gmail.com with your order number and reason for return.
We'll confirm eligibility and send return instructions. You will be requested to pay for the shipping label.
Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. and of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.refunds are issued to your original payment method within 5–7 business days.

Questions

Reach out any time to talk through a piece before it ships, too, for example if you have a custom color preference - paper or inks. Happy to accommodate to your requests!